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Capitol City Honda Customer Testimonials

See what our customers have to say about sales and service at Capitol City Honda. Learn why we are your Olympia, WA, Honda dealer offering a huge new and used vehicle inventory including top Honda models at great prices. If you'd like to submit your questions or ideas please fill out our online contact form or call us at 800-594-2956 to speak with our helpful staff about financing your next  new car or SUV, auto repairs, and more!

Average Review Rating: 4.9
395 Reviews
Facebook

2/21/2017

Cool experience, great deal and awesome salesman Jonathan!!

Facebook

2/16/2017

No Review was provided.

Cars.com

2/14/2017

quick easy in and out for routine service to vehicle.

Cars.com

2/8/2017

Every time I go to service my car, the Honda service department always goes above and beyond. Very friendly and helpful. I would not record the dealership but I strongly recommend the service department! Show Full Review

Facebook

2/6/2017

I absolutely love my new 2017 Civic Touring! Willie is hands down the best and was very patient with me as I was trying to decide between the coupe and sedan. He stayed late after business hours, made sure I was informed of all the features on my new car(there are so many!), and I left a very happy customer. Thank you, Willie! Show Full Review

Cars.com

1/31/2017

Called this AM and was able to get an appointment today for a service! Check in was easy and Donny kept me informed about my vehicle. I was in and out in a very satisfactory amount of time. It really is Express Service!! Show Full Review

Cars.com

1/27/2017

The people are friendly, personable, service (oil change) was fast. I always feel well taken care of.

Cars.com

1/25/2017

Kelli was my service advisor, very polite and professional .......... nice job Kelli Chanh was my parts specialist. Very knowledgeable with the parts I needed and very personable and quite a sense of humor...very positive.... thanks Chanh Show Full Review

Cars.com

1/21/2017

I scheduled an oil change for a late Friday afternoon time. I was running late and called ahead to inform them. They said come on in, it will be fine. I arrived 15 minutes late, they offered to do some recall work in addition to the oil service and I was prepared to wait and hour more BUT 45 minutes later I was out the door. My CRV had been washed and vacuumed as well and I was treated superbly. Great service as usual. Show Full Review

Cars.com

1/18/2017

Great service, great salesmen and a great dealership

Cars.com

1/18/2017

Wish you all had more for children to do. Buying a vehicle is not a fast process in the eyes of a child, some more distractions would be nice.

Cars.com

1/13/2017

I have been going to Capital City Honda since 1989. Guess what, I bought 6 Honda from Capital City Honda and more coming. Because I had a such wonderful experience with staff. They are very knowledgeable with Honda product and great service. Especially Mr, Jonathan Cooper on sales department and Darren on service department. Thank you for great memories as more to come. Once again, thank you. Show Full Review

Facebook

1/13/2017

Great experience. Excellent staff. They really went the extra mile.

Facebook

1/10/2017

I feel confident in the care my car recieves with Capitol City Honda.

Cars.com

1/10/2017

Love my new HRV JEFF NAVIN did an excellent job getting us the price we ask. Great people nice and friendly.

Cars.com

1/10/2017

My B 1 service on my 2014 CRV was done well, on time, and with a smile.

Facebook

1/6/2017

Everyone at this location is AMAZING. From management to the service department. I have purchased 2 cars from Dustin and my parents each purchased cars from Ron. They both took the best care of us.... I got into a fender bender in my civic and the auto shop needed Honda to do some reset work... not only did they fit it in same day they fixed all the issues and had it back to the shop in a few hours so that I would be able to have my car for the weekend. I cannot express enough how great the customer service is! It really is a FAMILY dealership.... Show Full Review

Cars.com

1/1/2017

Vince made my purchasing experience stress-free. He exhibited the unique ability to balance the interests of Capital City Honda dealership with my needs and desires as a buyer. Vince's product knowledge is superior. The other staff I came into contact with were professional, friendly, very knowledgeable, and helpful. Show Full Review

Cars.com

12/31/2016

My wife and I stopped in here on a quest to visit several Honda dealers and possibly buy a CRV. I was very impressed with the inventory. There were 10-20 CRV's to look at and 7-8 cars in our desired trim level. At first it seemed like too-slick of a place but the inventory peaked our interest. We did a test drive and then sat down for the negotiation. We had another car in pocket closer to home and so I decided to throw out a very low number. Much to my surprise, the number was accepted. There was no attempt to push any unwanted add-ons. The salesman said that he considered me to be very straight-forward so there was little push back from him. We financed the car through Honda with a large down payment. (That may have helped streamline the process and the fact that we have credit scores in the 800's.) The time with the Finance guy was friendly and pretty quick. Everything was explained very clearly and simply. We are very happy with our experience here. We would buy another car here. The ONE DOWNSIDE is that every CRV was already equipped with a couple thousand dollars worth of add-ons. The salesman said there was no taking them off. I should have pushed harder on that because we did not want or need at least one of them. I am sure that is partly why I got such a good, low ball price, but either way, we were very happy with this experience. Show Full Review

Cars.com

12/31/2016

Would like to inform your service crew are awesome. Very courteous and helpful as a customer arrives. They make you feel welcome and treat our car with care. Thank you. I bought my second car from your dealership because sales people are caring and aim to please. Willie was very helpful and explain all details of vehicle . Show Full Review

Facebook

12/31/2016

Can't say enough good things about this place! I love my Honda!

Facebook

12/23/2016

No Review was provided.

Cars.com

12/21/2016

Kellie was fantastic! Best service yet! She got a rental car for me to use to go to Littlerock will my civic was being serviced.

Cars.com

12/20/2016

Great service in and out in 30 minutes The people are wonderful.

Facebook

12/17/2016

Capitol city Honda as been amazing to myself,friends and family! Everybody is always so welcoming and helpful. Dex in service is the man! He went the extra mile for me the other day and handled every step with amazing professionalism! I've bought my last few trucks from them and plan on buying my next few! So thank you to everybody at Capitol City Honda and happy holidays! Show Full Review

Cars.com

12/15/2016

Great overall and everyone was very nice. Fast service too

Cars.com

12/13/2016

Brought my cRV in for oil and some other fluid changes. Dropped it off by 7am, shuttle to work and back. They called work to tell me it was down by 11:30 am. The staff in the shop area is always great & positive and professional. Show Full Review

Cars.com

12/12/2016

Fixed problem plus vacuumed and cleaned car, you guys are great

Cars.com

12/11/2016

I came in to get a wash and vacuum and left with oil change, brake fluid change, x point inspection, and new cabin filter in about an hour. I'm kidding, the wash n vac was secondary Show Full Review

Google+

12/11/2016

Prompt, friendly and thorough.

Google+

12/9/2016

The service team was very courteous. The work was done in less time than expected. All went very well.

Google+

12/8/2016

I always appreciate Capitol City Honda's service department. Katy handled my oil change, checkup, etc., today and everything went super-smoothly. I never hgave to worth about getting a hard sell for stuff I don't need, which was the case with another foreign auto dealership in the Auto Mall. Thank you again! Show Full Review

Google+

12/8/2016

Great customer service, thorough service department, friendly staff, convenient shuttle service.

Google+

12/7/2016

No Review was provided.

Google+

12/7/2016

No Review was provided.

Cars.com

12/7/2016

Warranty repair took longer than service department expected so they sent us home with a new CR-V as a loner overnight. Problem appears to be correctly fixed. Show Full Review

Google+

12/6/2016

No Review was provided.

Google+

12/6/2016

I went online and explained I liked the looks of a car in their online advertising. I received a call from Amber the Manager of Online Sales and made an appointment to come in at 10:45. I ran a little late and arrived at 11:00 instead. I was invited in to drive the car I was interested in and met John my Sales person. He took me for a test drive and I was very happy with what I saw and felt in the car. We went in to discuss my purchase. After choosing a Warranty plan that ends up covering my car bumper to bumper for four years and my trade in I felt a very happy purchaser. I go today to pick up my car. My experience at Capitol City Honda was pleasant, really unexpectedly so, and I appreciate their full coverage of what I could do to trade my old car in with them. I will deal with them again. Show Full Review

Google+

12/5/2016

No Review was provided.

Google+

12/3/2016

JD was so awesome to work with! He was knowledgeable, not pushy and was genuinely more concerned with helping me find something that fits rather then just making a sale. I would highly encourage friends and family to talk with JD before looking anywhere else! Show Full Review

Google+

12/3/2016

David was an exceptional sales professional and I'd highly recommend him if you're looking for a new car!

Google+

12/3/2016

No Review was provided.

Cars.com

12/2/2016

My service representative Darren helped me with an issue with my son's Honda Civic. I didn't have an appointment, I just showed up because I was worried about my son driving the car with so many warning alerts suddenly appearing on the dash. Darren arranged for the car to be looked at even though they appeared to be pretty busy. Luckily, the technician (Sorry, I am not aware of his name) had a plan and was able to repair the issue rather than having to replace the wiring harness. Which saved me over $1,000. I appreciate them being able to help me without an appointment and getting it fixed without only suggesting the more expensive option. I'm always a little nervous when it comes to car repairs because I've been taken advantage of in the past because I didn't know anything about the issues. But I will not have any hesitation bringing it back to them in the future. Thank you !! Show Full Review

Facebook

12/2/2016

No Review was provided.

Google+

12/2/2016

No Review was provided.

Facebook

12/1/2016

I was in town for business a couple weeks back and was asked to help my colleague purchase a vehicle. Not only did the salesperson (Ron) respect her time, he went above and beyond the standard delivery process to make sure that she understood the many functions of her new Civic Hatchback. Kudos to Ron, Ed and the Capitol City Honda team. Show Full Review

Cars.com

12/1/2016

We worked with Willie and he gave us excellent service and a great deal.

Google+

12/1/2016

No Review was provided.

Cars.com

11/30/2016

Had a wonderful experience yesterday - Jeremy couldn't have been nicer. Hooked me up with new floor mats, gave me a schedule I've been wanting, and showed me how to check my maintenance schedule. Learned so much yesterday. Show Full Review

Facebook

11/30/2016

No Review was provided.

Google+

11/30/2016

No Review was provided.

Google+

11/29/2016

No Review was provided.

Google+

11/28/2016

Prompt friendly service both on the phone and in person.

Google+

11/26/2016

Great customer service! They go out of there way to try to save you money and they really know what they're doing.

Google+

11/26/2016

Great customer service! They go out of there way to try to save you money and they really know what they're doing.

Google+

11/24/2016

No Review was provided.

Facebook

11/24/2016

No Review was provided.

Cars.com

11/22/2016

I have been going to Capital Honda for eighteen years. First with our Accord, then our Pilot, now the CRV. We've always had first class service and will continue in the future. Show Full Review

Cars.com

11/22/2016

Was in and out in less than 30 mins! Quickest oil service I have ever received and the staff was friendly and helpful.

Google+

11/22/2016

No Review was provided.

Google+

11/21/2016

No Review was provided.

Google+

11/21/2016

No Review was provided.

Cars.com

11/20/2016

They have been taking care of my ridgeline for over 2 years and I have always had the best service. Today was particularly good because with Katie's help and Dave the tech they were able to squeeze me in, Fix the problem and they found 2 nails and fixed that. Thanks again everyone at cc honda Show Full Review

Google+

11/20/2016

No Review was provided.

Google+

11/19/2016

No Review was provided.

Cars.com

11/18/2016

Service department is fast, courteous and efficient. Everyone here is always happy to help. Kudos to Dex for explaining the services done and fast, freindly attention to detail. Show Full Review

Google+

11/18/2016

No Review was provided.

Google+

11/18/2016

No Review was provided.

Google+

11/18/2016

No Review was provided.

Google+

11/18/2016

No Review was provided.

Google+

11/18/2016

No Review was provided.

Google+

11/18/2016

No Review was provided.

Google+

11/18/2016

Great service! They have always kept my car in tip top shape!

Google+

11/18/2016

No Review was provided.

Google+

11/18/2016

No Review was provided.

Cars.com

11/18/2016

I was very impressed with how nice the people in the service center were with everyone. I would recommend Capitol Honda as a 5 star platinum dealership. Show Full Review

Cars.com

11/18/2016

My experience at Capitol City Honda and with Kelli our service provider was great. Making the appointment was super easy, with plenty of time options. Upon arrival I was greeted at my car. Kelli was prepared with my information and she explained the work to be completed. I waited for the car in the building. The facilities are clean and comfortable. The work was completed in a timely manner, and the bill wasn't as bad as I was expecting. All in all an excellent and efficient process. Show Full Review

Cars.com

11/17/2016

Dexter was simply amazing. He alerted me to a recall fix and had it done. The routine maintenance was completed as prescribed. My car is in excellent condition - thanks to the maintenance team at Capitol City Honda. Show Full Review

Cars.com

11/17/2016

They found a nail in my tire and fixed it for free!

Google+

11/16/2016

Recall fixes were handled quickly and the service writer answered questions afterwards. Easy to schedule with them.

Facebook

11/8/2016

Great service from everyone at the service desk. Thank you for looking after my sons CRV

Google+

11/6/2016

Great place to get a New / pre owned car , truck or Suv at a screamin deal :)

Google+

11/5/2016

No Review was provided.

Facebook

11/5/2016

Dex and Rory in service took great care of me and helped me get my navigation screen replaced. Dex did a great job getting the part quickly and making sure it was right. Thanks for all your help. I'll probably be in for new car in the next 6 months thanks to your great service. Show Full Review

Google+

11/1/2016

Bought my first brand new CVR great people and customer service

Google+

11/1/2016

Great service.

Facebook

10/23/2016

Great service by folks that care about providing a hassle free buying experience. No ridiculous hard sells, no unscrupulous up sells, just honest, straightforward business. They don't sell stuff they don't believe in. Show Full Review

Yelp

10/20/2016

I am very impressed by the team at Capital City Honda. I came in with my cousin not expecting to be buying a car. I had been interested in trading in my current car but I didnt think I would be able to get what I wanted for a cost I could afford so I didnt even consider it. The team at Capital City Honda asked me what kind of car I had and what I was looking for and went to work. I got exactly what I wanted and for a cost I could afford. I didnt feel pressured to spend more then I could nor was I made to feel bad about how much I made. Such a great team! If you are interested in a new car I suggest coming here, Marcus and the team at Capital City Honda are amazing. Show Full Review

Facebook

10/19/2016

I am so happy with my purchase! Thank you Jeff C!!!

Google+

10/19/2016

Great service. See Willy if you need a car.

Superpages.com

10/14/2016

bought my vehicle from Willy :) You are the MAN!! I love the vehicle and the few things that needed to be fixed where fixed with no questions asked...Great place to purchase your vehicle Show Full Review

Superpages.com

10/14/2016

We bought a used car from a guy named Lenny, he was the best there. We own 3 other hondas and have them taken there for all of the service needs. The service people we use is with a girl named Lea, she has fixed all issues with the car Show Full Review

Facebook

10/12/2016

This was such a great buying experience for me! Ed, Jeff C. Ron and Terry made everything so easy. They answered my questions and made sure I was completely comfortable with all aspects of my purchase. I will definitely be back and will also recommend anyone looking for an honest, reliable dealership to go see them. You won't regret it. Satisfied customer for life! Show Full Review

Facebook

10/4/2016

No Review was provided.

Google+

9/21/2016

No Review was provided.

Facebook

9/11/2016

No Review was provided.

Facebook

9/7/2016

No Review was provided.

Google+

9/5/2016

No Review was provided.

Google+

9/1/2016

Courteous and they work fairly fast to get work done. Granted I've only gone in for planned maintenance so far. If you bought your car there, the give car washed at no charge. Show Full Review

Facebook

8/29/2016

My wife and I bought a 2016 CR-V from them. They were very nice and helpful. Showed us everything about our car, and helped us with financing. Thanks capital city Honda. We love our new Honda. Show Full Review

Facebook

8/20/2016

Every person I've had dealings with here is nice, helpful and willing to go the extra mile. Each of you are appreciated! Thanks for taking pride in what you do. Show Full Review

Facebook

8/20/2016

It's been around a year since I finally replaced my old car with a new(er) Nissan Cube at Capitol City Honda. Not having any experience of actually buying a car through a dealer (though going with others in the past) I was wary going in, but once JD assisted my father and I, I was able to just appreciate the experience. I'd had my eye on the Cube after looking at the deals online, and I really appreciated JD's demeanor and professionalism. He provided information and his thoughts (which reflected experience and knowledge) without once feeling like he was being pushy or trying to sell me. This made the experience really nice - being able to really test the car out the way I wanted to (freeway, acceleration, breaking, turning, electronics inside, etc). I really appreciated that immensely! Ultimately I drove away from the lot in my new Cube, very happily. Everyone at Capitol City Honda were very nice, helpful, and I really appreciated how they didn't try to jam a sale or other additional things you didn't need down your throat - that reflected professionalism and respect for what customers wanted. Show Full Review

Facebook

8/20/2016

No Review was provided.

Superpages.com

8/10/2016

No Review was provided.

Yelp

7/28/2016

Great service was in and out in 45 minutes friendly staff. Waiting area clean free coffee. Enjoyed the wait

Cars.com

7/14/2016

Thank you for service reminders... Dex was super. Answered all my questions. The "interim" shuttle driver was extremely helpful. The regular driver was too far out. Awesome service and my CRV is always in tip-top shape. Show Full Review

Cars.com

7/9/2016

I purchased my 2007 Honda Civic SI new at Capitol City Honda and have had it serviced there ever since. Service has always been prompt, fairly priced, and done right the first time. Show Full Review

Cars.com

7/8/2016

Ease of getting an appointment and willingness to be more competitive with repair costs.

Cars.com

7/7/2016

My appointment was a pleasant experience as usual. All bases are covered. They make us feel like we are important. Thanks to all, John and Polly

Cars.com

7/7/2016

Best service they even clean your vehicle for free

Cars.com

7/7/2016

The salesman Willie outstanding on getting me into a new Civiic and maintaining my payment to additional $20 a month

Cars.com

7/5/2016

The best customer service i have ever experienced. The service department is outstanding. I felt like service advisor really cared and that I was important. I had a dead battery, and called at closing on Saturday. I have keyless entry and push button start. I didn't know it was the battery at first. I was encouraged by the service advisor to call Honda Roadside Assistance. That service was really excellent; very professionally handled and surprisingly quick. The service advisor called me back to be sure everything went well. AND he went out of his way to call me the following day to be sure the car started. I took it in on the following Monday and had the battery tested. I was assured that if the battery was bad it would be replaced. All-in-all this was outstanding customer service. I have more confidence than ever in Honda products and this dealership. While I waited for the car I chatted with one of the salesmen while walking around the lot. He told me he had come back to this dealership because of the owner. Whatever they are doing, they are doing it right. Show Full Review

Yelp

7/2/2016

Dustin was great to work with. No pressure at all. We were in and out in a couple hours which included test driving cars.

Cars.com

6/30/2016

The team was friendly and fast. They were nice to our dog Jefferson.

Cars.com

6/29/2016

Good quick service. Had the vehicle towed in over the weekend and they worked on it first thing Monday.

Yelp

6/29/2016

So far, so good. We'll see as time goes by. I'm a bit concerned after reading a couple of other reviews, especially the one by the gentleman that was told he needed to purchase a new battery. It leaves me a bit wary. Show Full Review

Cars.com

6/27/2016

Honest and truly customer service focused. They clearly want to be your dealership for life and work hard to earn that privilege.

Cars.com

6/27/2016

I had to come back because something that was done left me with a wobble in the front end. Everything was checked and nothing was found but they rotated the tires and the wobble was gone when I left. Thanks..............Sandy Show Full Review

Cars.com

6/27/2016

It is always nice to know I can depend on Capitol Honda,for their good Service,and quality repair..I have had my Car close to 9 yrs now,and have had very few problems with it.It is due to the fact that they treat their Customers like they expect to be treated..They are honest,fair,and never take advantage of their paying Public.After all,We pay their wages,the Boss just moves the money about..Good service doesn't hurt,it brings back more Customers,that heard the good Review. I didn't buy my Car in Olympia,but live in the area,so it seemed only natural to take it to Capitol Honda..I do appreciate the quality fast service that I receive at Capitol Honda.Troy is a great man to stay on top of the Service Dept,& knows how to work with the Public..Drydoc2-Doug Show Full Review

Facebook

6/23/2016

Thank you for my 2014 new to me Jeep, rental car, and replacing the broke radio antenna;) and being patient with us as we test drove 8 different SUVs

Google+

6/22/2016

No Review was provided.

Cars.com

6/18/2016

Awesome job by entire staff, I will continue to bring my vehicles into this dealership for service and recommend anyone else servicing or buying a Honda. Show Full Review

Cars.com

6/16/2016

I didnt buy my car in olympia, i bought it in tacoma. Doesnt much matter who you buy a new car from i guess, but after my purchase, I had a complimentary oil change there... was extremely turned off by tacomas lack of customer service. Took my civic to olympia, and ive been happy every time. I trust them with my baby. Show Full Review

Cars.com

6/16/2016

Great service on our 2001 Honda Civic. It needed a new oil pump so that was done along with new belt since the car would be apart. The new oil pump is working great and the engines noises that were there prior to the service are now gone! The work was done within the day and I appreciated the all around service that I got at Capital City Honda. Show Full Review

Cars.com

6/16/2016

Since the first day I walked into capital city Honda in have had wonderful service

Cars.com

6/15/2016

I'm a long time(26 yrs) loyal customer with Capital City Honda. They aim to please both in Sales and Service. I've bought 5 cars from them and always used them for my service needs. Capital has an excellent reputation in the South Sound area. Show Full Review

Cars.com

6/15/2016

Had my regular oil change. Very nice environment and energy.

Cars.com

6/15/2016

Awesome dealership with great service. Recently when I purchased a used car, I decided it was not the best deal for me. I returned the car with no pressure. This is a quality company and I plan to continue to give them my business. Show Full Review

Cars.com

6/11/2016

Great service as always! We have purchase three Hondas over the years and each one has been great. Our first Honda was a 1998 Accord, the second was a 2006 Pilot and of course our third is a 2012, CRV. I'm pretty sure that when we buy a new car that it will be another Honda. Hopefully the prices don't shoot sky high ! Show Full Review

Cars.com

6/11/2016

We had a problem with our air conditioning. I talked to Troy and he arranged to have the mechanic talk to me when I brought the car in. In less than n hour the problem was fixed. I have always received a great service experience. Show Full Review

Cars.com

6/9/2016

Your service rep, Darren, was very helpful and courteous, as always!!

Cars.com

6/9/2016

Capital City Honda has professional staff working that will meet your every expectation.

Cars.com

6/4/2016

In for an oil change..... They washed and vacuumed my Honda Odessey (and it WAS dirty...grandkids" Fruit Loops & etc) And they reinstalled the second row "jump seat" that had been removed to make room for some very large boxes. They do a wonderful job!!! Show Full Review

Cars.com

6/4/2016

We found buying a new car from Jeff to be a positive experience.

Cars.com

6/3/2016

Very helpful and caring showed me places to go while waiting. Gave a call when ready, helped have courtesy driver pick me up from mall! had my car washed and vacuumed! Show Full Review

Yelp

6/2/2016

Arrived ready to schedule an appointment. They took care of me right away. No charge for the first oil change. Also rotated tires and filled them appropriately. Topped off fluids as necessary. Great service!!! Took less than an hour. Courteous and efficient.Carolyn Show Full Review

Cars.com

5/30/2016

No problems, I felt taken care of throughout the whole process.

Cars.com

5/29/2016

Jeff is an exceptional salesperson. Thoughtful, knowledgeable helpful and patience..

Cars.com

5/27/2016

we used the service department. Everyone was very friendly and helpful We decided if we were to buy another car it would be at your dealership.

Cars.com

5/27/2016

The service was exceptional and everything was explained very clearly, including some of the options I have.

Google+

5/27/2016

Jonathan was great. He helped us get the car we wanted and stayed late util we were completely taken care of.

Cars.com

5/26/2016

would have liked taking less time, but overall was pleased.

Cars.com

5/24/2016

Always able to get my oil changed quickly and reasonably priced! Great customer service!

Cars.com

5/23/2016

Purchasing the new 2016 Pilot through Capitol City Honda was the easiest and most positive experience I've ever had when buying a new vehicle. The fact that my particular color choice did not seem to be available was no deterrent, and Cap City went out of their way to ensure I got just what I wanted, though it did involve a little patience waiting for the plant to build it. Cap City was very supportive throughout the process, and I think was as thrilled as I was when the new car was delivered. I am exceedingly happy with the purchase experience and the vehicle itself, and would whole-heartedly recommend Cap City to anyone looking for a new or even a used vehicle. On the road again . . . Show Full Review

Cars.com

5/21/2016

Great service with a smile. Able to work me in and find out the problem with my vehicle.

Cars.com

5/21/2016

Capitol City Honda works hard to be a friendly helpful place. The person who worked with me took care of the recall problem with my vehicle and set up my service quickly so I could get to my lunch with my daughter. Show Full Review

Cars.com

5/21/2016

Service personnel were great, reviewed last service two weeks ago and said not to worry. Light went off as we left dealership!

Google+

5/21/2016

Very friendly staff. Efficient, thorough and my service advisor explained in detail what was done along with observations and recommendations. I have taken my Acura TL to Capitol City Honda for years for routine maintenance and they never disappoint. Show Full Review

Cars.com

5/20/2016

I was in for an oil change and really always appreciate the courtesy and thorough explanations or what was done to my car and suggestions about future needs. Show Full Review

Cars.com

5/20/2016

Fast service, friendly staff and a clean car to boot!

Cars.com

5/19/2016

Great customer service. Really worked with me and dealt with the extended warranty people to make sure coverage would be provided for the air conditioning unit. Show Full Review

Cars.com

5/19/2016

Needs doughnuts in waiting room since nowhere for lunch or breakfast is within walking distance. Or a small tray where you sell better things than those vending machines have-- like espresso stand w/ muffins. Show Full Review

Cars.com

5/19/2016

Great service every time, they wash the car and explain everything they have done.

Cars.com

5/19/2016

I appreciate the excellent service I received from Dex, I had an oil change, and air filters replaced on this visit. They always do such a nice job on the car wash, it's always a pleasure to come in and have my baby pampered. Show Full Review

Yelp

5/19/2016

Always courteous, professional, and efficient.

Facebook

5/19/2016

I had such a hard time figuring out what exactly I wanted. I spent Sunday test driving cars, Monday and Tuesday researching cars, and today I bought the car! JD was very patient with me! He understood what I wanted/needed and was willing to help me find a solution with my budget! Thank you Capitol City Honda! Show Full Review

Facebook

5/12/2016

No Review was provided.

Google+

4/21/2016

Great first car buying experience! BJ was extremely knowledgeable, gracious with his time and considerate of all of my parameters in what I was searching for. The supporting team was equally helpful, and it was a successful day all around. Show Full Review

Cars.com

4/18/2016

We have four older Honda vehicles that are serviced at Honda City in Olympia. Our service representative Darren is always pleasant and accommodating showing interest not only in our vehicles but in us. He looks out for our best interest advising us on the best way to address any repair situation that comes up. We always appreciate his service. He is kind and courteous and we never feel taken advantage. When we think of buying new cars, we always think of a Honda because we appreciate Darren's care on the inevitable repair end of car ownership. Show Full Review

Google+

4/5/2016

I walked into this establishment expecting the same run around with my credit. Willie Aguirre immediately greeted me and he got me into the application first which I requested so I wouldn't waste time falling in love with these cars. He guaranteed me he will do whatever it takes so I can have the reliability I need to travel to and from work, I was skeptical but trusted him and he did not let me down. I not only did I get the exact car I wanted but I also got a great deal with a loan through a very reliable credit union and no cosigner. The financial advisor whose name I forget but went to bat with the banks for me said " every car dealership I had been too (a lot of them) had the capability of getting the loan" only Honda and its excellent staff went above and beyond making this happen. My family and I couldn't be more happy knowing I wont be stuck on the side of the road with a junker and my payments are economical for my income. Thankyou again so much you don't know how significant this purchase is going to help my credit being I am a young adult. your the best Willie! Show Full Review

Cars.com

4/4/2016

Ciindy was the service writer. She greeted me with a smile and and was very thorough with the explanations . She was quick for the tasks at hand: communicated with other staff and enforced what I understood. She dressed appropriately with cleaned clothing. She also gave me a heads-up for future maintenance I needed to plan for. As I walked around I was greeted by several staff people, all of whom were very pleasant and displayed contentment with their jobs. Sincerely, Patrick Hayward Rn Show Full Review

Cars.com

4/1/2016

Excellent service including shuttle ride back home.

Google+

4/1/2016

I walked into this establishment expecting the same run around with my credit. Willie Aguirre immediately greeted me and he got me into the application first which I requested so I wouldn't waste time falling in love with these cars. He guaranteed me he will do whatever it takes so I can have the reliability I need to travel to and from work, I was skeptical but trusted him and he did not let me down. I not only did I get the exact car I wanted but I also got a great deal with a loan through a very reliable credit union and no cosigner. The financial advisor whose name I forget but went to bat with the banks for me said " every car dealership I had been too (a lot of them) had the capability of getting the loan" only Honda and its excellent staff went above and beyond making this happen. My family and I couldn't be more happy knowing I wont be stuck on the side of the road with a junker and my payments are economical for my income. Thankyou again so much you don't know how significant this purchase is going to help my credit being I am a young adult. your the best Willie! Show Full Review

Cars.com

4/1/2016

Friendly, helpful, fixed everything we asked and provided routine servicing in one day. Thank you

Cars.com

3/31/2016

This was my first time at your dealership. WOW! I was greeted promptly when I dropped off & when I picked up my car. Everyone was super nice & personable. Facilities are beautiful, well maintained, & convenient. Wow, and if the amount of traffic going in & out while I was there is any indication, this is a preferred dealership in Olympia. My daughter thought the kids' area was great, but she wondered where the coloring pages were. You guys are great! I'm coming back! Show Full Review

Facebook

3/31/2016

No Review was provided.

Google+

3/30/2016

Visited for a wheel lock chuck as we lost ours somewhere in the move. They helped and I ended up buying new lugs. Helpful, friendly, nicely appointed waiting areas. Show Full Review

Cars.com

3/28/2016

Easily made an appointment online for routine maintenance. Kelli was helpful and friendly at check in, service was completed in a timely manner. Kelli gave us a complete run down on the car's condition and projected service needs. Show Full Review

Cars.com

3/28/2016

Bought many cars over the years but this was a pleasant experience. Treated with respect and courtesy. Denise H started the sale process,when she was out (sickness) Jeff C pitched in to help and when Jeff was off,Dillon finally closed the deal. I experienced great teamwork from all the 3 staff members and was amazed at the coordination and customer support they offered.So, without question Capitol City Honda will be MY dealership from now on.BTW, I love my new CRV. Show Full Review

Cars.com

3/24/2016

Donnie did a super job. He even made sure I got a rental when my vehicle had to stay overnight. I am very impressed with your service in general over the years. Keep the outstanding work- Show Full Review

Cars.com

3/24/2016

This is the second car I have bought from Capital City Honda and they are fair, concerned about me and always treat me with respect. I take my van there weekly for free car washes and it always looks like new. Show Full Review

Cars.com

3/24/2016

Every service we've had done at Capitol City Honda has been amazing. The service department is prompt, and extremely courteous.

Cars.com

3/24/2016

Super flexible, was able to schedule same day. Very pleasant experience and a great job!

Cars.com

3/23/2016

Yet another excellent customer service experience with Capitol City Honda.

Cars.com

3/21/2016

Great service department. Repair completed on time and as stated.

Google+

3/18/2016

This was our first maintenance visit to Capitol City Honda with our out-of-state purchase of a new Honda. Capitol City Honda is our new Honda go-to place after our move to Washington state. It was great meeting Hobie, our maintenance supervisor. He is a very friendly and conscientious young man who volunteered to find answers to our questions when they weren't at his fingertips. Also extremely helpful with some questions regarding Honda options purchased in another state was Capitol City Honda's Finance Manager, Kevin Dunn. Show Full Review

Google+

3/18/2016

No Review was provided.

Cars.com

3/17/2016

We are treated with respect, car is serviced in a reasonable amount of time, Darren (service writer) is always professional and excellent to work with, keep him on your staff. We will continue to have our autos serviced there. Show Full Review

Google+

3/16/2016

My scheduled maintenance was done in a timely, professional manner.

Cars.com

3/15/2016

A very good experience! I have purchased two new cars from Capitol City Honda. I will definitely return with any future needs.

Cars.com

3/15/2016

Excellent service. Fast, courteous and fair. Very happy with the service and employee interaction.

Cars.com

3/15/2016

Very smooth and quick deal. Great NON pushy staff. I came in with the price.. They matched, and fair on my trade, then I was off to finance where it was painless Show Full Review

Cars.com

3/14/2016

WOW! They thought of everthing. Customer service, communication, timing and quality. Scheduled online, dropped off car in heated and well lit garage. Met by service member who had all my information. I was in the courtesy transport vehicle in less than 5 minutes and dropped off at work. I chose a time to be picked up that afternoon and the driver was there. Again, back in the heated garage and met by the service member. All inspections checked out and my car washed and vacuumed. On the road in less than 5 minutes. I'm telling everyone about the service and experience I had at Capitol City Honda. Thank you. Show Full Review

Cars.com

3/13/2016

In my many years of having my all of my Hondas serviced at Capitol Honda I have always been very pleased with the service I have received. On March 10, I had an exceptional experience when I was assisted by Hobie Hogan. He surpassed all of my other experiences with his friendly, respectful and courteous help. He listened to my concerns carefully to what I needed done, he made sure it was done in my time frame, and he explained the procedures. He is a clear communicator and most importantly, he cares about the service he provides for his customers. Hobie Hogan is an exceptional Service Advisor! Thank you! Show Full Review

Cars.com

3/11/2016

Was a recall issue. Got us in and out. Washed the car and vacuumed inside

Yelp

3/11/2016

The service was exceptional: on schedule, took care of an issue another dealer did not and with no charge and they even have a nice shuttle that will help save your time. They are honest and reliable. I am happy I found them. Show Full Review

Cars.com

3/10/2016

I've always had a good experience with Capitol City Honda's service department, which is why I made the drive from Des Moines down to Olympia to have the work done on the car. Dex was great to work with. Show Full Review

Google+

3/4/2016

No Review was provided.

Cars.com

2/24/2016

I always enjoy the friendly staff and clean waiting area. Capitol City Honda is always courteous and aware of my time.

Google+

2/17/2016

Very professional and fast service!!!

Cars.com

2/17/2016

Always exceed my expectations, the service advisors are fast and friendly. I have Darren help me, he is simply just the best at taking care of my Honda and keeping it operating in top condition. Show Full Review

Cars.com

2/11/2016

I came in without an appointment and maintenance team was able to accommodate me with no hassles. Good people!

Cars.com

2/6/2016

Whether it is purchasing a vehicle or having service completed, I have always received excellent service from Capital City Honda. Thank you!

Cars.com

2/6/2016

I appreciate the comfortable waiting area and free wifi.

Cars.com

2/5/2016

Always excellent service! I really appreciate the online service appointment capability for appointments that fit my schedule.

Cars.com

2/5/2016

Service at Capitol City Honda is always fast, friendly, and efficient. They never try to sell me something I do need--which kept happening to me at another dealership that boasts an excellent warranty but whose repairs were always overpriced. At Capitol City Honda, at no time have I ever felt overcharged or taken advantage of on account of my lack of car knowledge. I trusted them enough to buy our second family car from them and plan to buy my next one there as well! Show Full Review

Cars.com

2/4/2016

the oil change was done in a timely manner. The car was washed and vacuumed as usual. The staff friendly and helpful

Cars.com

2/3/2016

service was timely. Service reps explained all the work performed and future needs.

Cars.com

2/3/2016

This was a simple (first) oil change for the new vehicle. The work was done quickly, tires rotated, car vacuumed and washed. The assigned technician was friendly and efficient, so I was completely satisfied. Show Full Review

Google+

1/30/2016

Great customer service!

Google+

1/22/2016

Great, planned the service at the advice of the service department, dropped off my car work was completed, additional safety concerns were identified by the Technician, I was called to approve the work before it was done, as a result I was able to get both services completed at the once. I feel safer having a single service location handling my repairs. They stand behind their work to ensure I am personally satisfied. With a single location handling all of my repairs I eliminate any opportunity for finger pointing, (example brake repair done by a tire store vs Honda Service center). Your service and parts cost were better than the tire store. I appreciate that. Jerry Eckenrode Show Full Review

Google+

1/22/2016

A very stressful time for my car to presage breaking down by flaring the Check Engine light at me. Yes, the cost to fix it was a blow. But the kindness of the staff (and other customers who must have overheard or seen my distress) was the star of the day. Darren Berschauer was sympathetic to the situation. He's always a sterling representative for Honda service. But a special mention goes to the young lady sitting at the desk behind him. Her name, he said, was Kelly, but I don't see her picture in the staff section online. She went above and beyond and gets my vote for the biggest heart and the kindest soul of the day. I wasn't even her customer. So five stars doesn't mean I loved the experience. It means I am grateful for people who were part of it. Thank you... (and please tell Kelly and Darren that my pet lived.) Show Full Review

Yelp

1/21/2016

My husband and I have Hondas. I bought mine 10 years ago at Capitol City Honda. We have always received the best service. Donny is awesome there and takes good care of customers. We have been taking both our Hondas in for maintenance and enjoy our experience every time! Show Full Review

Yelp

1/21/2016

I've been thrilled with Capitol City Honda since the first time I visited back in 2012. I was shopping for a vehicle and was pleasantly surprised at how much more comfortable it was to view vehicles there over several other dealerships in the auto mall. My sales rep found me a certified Honda Accord that I couldn't pass up. I was able to purchase via the CUDL program so the loan is with my credit union and I didn't have to step foot into the credit union prior or worry about getting pre approved first. Since then, I have visited for all of my service needs. The service department is exceptional- especially Dex (my technician of choice) and Troy (the manager). They had my back during a fluke issue where the tip of a spark plug fell into the engine- damaging a cylinder and needed a new engine! They were professional, informative and went above and beyond to make it the least amount stressful and worked with Honda to ensure it didn't cost me anything. They never make me feel taken advantage of and I love their shuttle service. Overall- they are the best and I will always return for purchasing and servicing. Show Full Review

Google+

1/14/2016

excellent service as usual.

Cars.com

1/13/2016

COOP WAS great. Had good experience. Got the exact car that we wanted.

Google+

1/11/2016

Great experience with Coop. We have bought three cars from him and he is fair, honest and keeps the process as simple as possible. We trust him to give us the best deal he can and he always comes through! Show Full Review

Google+

1/11/2016

No Review was provided.

Google+

1/11/2016

No Review was provided.

Google+

1/11/2016

No Review was provided.

Cars.com

1/8/2016

This was a routine oil change visit. The staff were professional, knew their job and did the service requested.

Cars.com

1/7/2016

Another great sevice from a great dealer. We always get the job done on time and right.

Cars.com

1/6/2016

Thanks for being so responsive on such short notice -- I was a walk-in without an appointment.

Google+

1/3/2016

Great service when I needed it!

Yelp

12/31/2015

Troy and Kelli did a great job on my beautiful 2011 Honda Pilot.I was very satisfied..

Facebook

12/31/2015

No Review was provided.

Facebook

12/31/2015

No Review was provided.

Cars.com

12/30/2015

I am always happy for the service provided by Capital City Honda.

Cars.com

12/24/2015

Staff did an excellent job taking care of my car and performed the services requested!

Cars.com

12/23/2015

The service provided for the 40K car maintenance was handled well. I was greeted upon arrival. The staff is friendly and reviewed the work that was to be done. I was waiting today and felt the shop made an effort to have the work completed in a timely fashion. Both the dealership and repair shop are clean and personnel is friendly. I feel the car is proactively cared for and am able to rely on this kind of service for on-the-road driving confidence. Show Full Review

Cars.com

12/21/2015

Very accommodating. I had my dog in the car when I remembered I needed the oil changed. They said it was no problem, they're dog-friendly, and I was able to wait inside. Also communicated well regarding what was done and what would need work soon. Show Full Review

Cars.com

12/20/2015

No pressure, they know that they dont have to sell me so they dont try. Jeff and greg both good guys. I will buy from them again.

Cars.com

12/18/2015

I love having my car serviced at Capitol City Honday-- I can sit and work using their wifi while my car is expertly serviced and/or repaired. they always consult with me when making recommendations about things they find during a service. I SO appreciate them all; it is an excellent business model and one that keeps me as a loyal customer Show Full Review

Cars.com

12/18/2015

Great job taking care of my car and getting needed warranty repairs handled promptly and professionally.

Cars.com

12/17/2015

Donny was truly great with me. The day was very busy but he made sure I had prompt complete service. I had asked for some extra care and he was so obliging. Job well done. Thank you Show Full Review

Cars.com

12/17/2015

Donny took very good care of us and our car. He scheduled our appointment at our earliest convenience, kept us informed of the repair status, ensured everything was completed to our satisfaction, and returned our vehicle exceptionally clean! Additionally, during the repair another issue was discovered (right front axle) and we have already scheduled this repair. Thank-you!! Show Full Review

Cars.com

12/16/2015

Service was great.Everyone was very friendly. I hate to be picky, but you asked. Although the interior vacuuming was okay, the exterior car wash was sloppy and spotty. The windows were dirtier than when I brought it in. Show Full Review

Cars.com

12/14/2015

Excellent service and very timely. They needed to an additional service and called to get my approval

Google+

12/13/2015

Staff was very helpful in assisting my wife and I through the process. They were kind, courteous, and fun to work with.

Google+

12/13/2015

Just fine

Cars.com

12/12/2015

The service provided by Rerrin's crew is excellent

Facebook

12/8/2015

No Review was provided.

Google+

12/3/2015

Dex in the service department was awesome. I was there to get a faulty seatbelt buckle replaced under warrantee and plan on using them in the future due to the professional & friendly service I received. Show Full Review

Google+

11/27/2015

Factory recall/update, on schedule, nice people and . . . free!

Yelp

11/22/2015

Came in without appointment, and service person was able to make diagnosis and then gave me options. Very friendly and helpful.

Yelp

11/21/2015

i have a 2007 Honda fit ---- great car --- friday was my second trip to this business (this car needs so little maintenance!) as i lived in the bellingham area previously.first trip was for an oil change -several months ago --- in and out of there --- nice employees -- i stick to the service area as i do not plan to buy another car any time soon!!my nine year old battery failed Thursday afternoon -- after calling for prices this is the best price and quality (interstate makes batteries for Honda, i am told).the attendant is a nice young woman who listened to my questions about possible recalls (there aren't any!).interior vacuuming and exterior wash. FREE --- can't beat that. presume i got the battery i paid for and that it will last another zillion years like the original one.i did not buy my car from a dealer as most sales people tend to be aggressive. i used a broker in Portland that is on a list at my credit union there. an altogether easy experience.i cannot relate to the negative reviews posted here --- as an older woman i was treated with respect and courtesy but not condescending!) Show Full Review

Google+

11/21/2015

Took Fit in for 2 recalls. Easy and fast appointment set up on phone. Upon arrival found the waiting area pleasant. Work was finished within the service time estimate. Staff was very friendly. Observed many interactions between staff and customers while waiting and found them all very courteous. Show Full Review

Google+

11/21/2015

The service department is first rate. This dealership is one of the very best. And I love my Honda!

Google+

11/17/2015

A wash and oil change in 45 minutes. Great Job...

Google+

11/17/2015

No Review was provided.

Google+

11/17/2015

The service department updated transmission software and performed diagnostics to identify a noise/vibration. Both were resolved well ahead of schedule and for less than the estimate. Customer service rep was professional, prompt and informative. Everything was first rate. Show Full Review

Google+

11/7/2015

Routine maintenance service was done promptly while I waited. No surprises. Car was delivered to me very nicely washed and vacuumed out. I regularly have my maintenance service done at Capitol City Honda even though I could get it done cheaper elsewhere. The high quality of the service is worth the premium price. Show Full Review

Facebook

11/4/2015

Thank you to all the folks at Capitol City Honda in Olympia, Wa! We are loving our CRV & wanted the community to know how great this team is! Totally professional, friendly & outstanding customer service! If you're looking for a new or used vehicle, you can be assured you're in good hands! Show Full Review

Facebook

11/4/2015

Thank you to all the folks at Capitol City Honda in Olympia, Wa! We are loving our CRV & wanted the community to know how great this team is! Totally professional, friendly & outstanding customer service! If you're looking for a new or used vehicle, you can be assured you're in good hands! Show Full Review

Google+

11/3/2015

No Review was provided.

Yelp

10/29/2015

a long overdue review..after a totally dry summer in Wa.. it decided to pour down rain the day I was leaving for California. With a car packed with 3 women, 3 dogs and enough luggage so that my CRV looked like the Beverly Hillbillies someone noticed that my back up light was out.. Yikes! I pulled into the service area. explained my emergency and was told no problem to drive right in and they would fix it instantly without my having to unload a single thing. the lovely young lady and man who came to my rescue just had me go inside and purchase the bulb. Upon getting the bulb I asked if I could pay for the bulb and labor at the same time, when much to my surprise I was told NO labor costs would be incurred! I had never heard of such a thing in my life and I just want to say my next Honda will be purchased from Capitol City Honda just for the service alone and I don't even live in Olympia!Kudos to the service team thereGia Casto Show Full Review

Google+

10/28/2015

No Review was provided.

Facebook

10/27/2015

No Review was provided.

Google+

10/26/2015

Great prices, great friendly service, and returned car washed and vacuumed. Have never had a bad experience here.

Yelp

10/24/2015

We just bought our 2nd car from Capital City Honda because they are AWESOME, from salesmen Zach & Brandon, to the service department, and finance guy, great customer service! Show Full Review

Facebook

10/23/2015

No Review was provided.

Facebook

10/21/2015

Awesome people work there

Facebook

10/13/2015

No Review was provided.

Facebook

10/13/2015

No Review was provided.

Yelp

8/24/2015

My husband and I were traveling from Bend, Oregon to Seattle to board a cruise ship when along the way the bolts that hold the rear passenger door of our 2006 Element closed fell out, causing the door open light and the dome light to stay on. We stopped by the service department early on 7/24/15 without an appointment and received excellent treatment. Even though the part we needed was not in stock, the technician was able to make a temporary fix to keep the door closed and we were back on our way to the ship in 30 minutes. Best part? Quick service. Second best part? No charge. Thank you Capitol City Honda. Show Full Review

Facebook

8/1/2015

I love Capital City Honda!! My husband and I both take our vehicles here to get serviced and everyone is amazing especially Todd!! They all strive to keep customers happy and we have not had a bad experience!! Show Full Review

Facebook

7/30/2015

No Review was provided.

Yelp

5/27/2015

I want to personally thank Dillon for all his help yesterday 5/26/15I was a little anxious with the whole car buying process and you made me feel comfortable and was able to get me into a nice vehicle. Your professionalism is outstanding and I would love to continue doing business with you in the future. I would definitely recommend anyone coming into to this dealership to head straight to his office and discuss options with him. Great experience and thank you again Dillon! Your customer for life Torree :) Show Full Review

Cars.com

5/19/2015

I was having the oil changed in my 2006 CRV (75,000 mi) and a dealer came over and talked to me about trading it in on a new vehicle. We really didn't have plans to trade it in, but after seeing all the upgraded features in the 2015 CRV we did it. This car has a lot of the features that I had in my Buick Regal (that I loved) and it is so much more comfortable, the ride smoother and quieter and I'm definitely happy that we bought it. We plan to drive this one until the kids pull our keys! Show Full Review

Cars.com

4/26/2015

Went in last week to just test drive a few cars and get some ideas in mind with what I wanted - four hours later I was signing paperwork for my new car! Such great people and genuinely willing to help you out as a customer of theirs. They went above and beyond my expectations and found the perfect car with everything I needed/wanted. Located it at a different Honda and had it ready the next day. Definitely have me sold on a customer for life! Thank you Cap City Honda! Show Full Review

Yelp

4/20/2015

I purchased my car from them in 2013. They were honest and professional. They quickly and efficiently made repairs and even offered free service to minor problems and very noce while working. Show Full Review

Facebook

4/14/2015

I'm mostly just leaving a review because I know first hand, working in customer service that people only leave reviews when they have something to bitch about. I had an awesome experience and great customer service at Capitol city Honda, everyone was really nice, funny, and helpful, and at the end of the day I drove off the lot in a beautiful 2010 Honda Civic. I honestly probably wouldn't go anywhere else! Show Full Review

Facebook

4/3/2015

No Review was provided.

Facebook

3/30/2015

No Review was provided.

Facebook

3/25/2015

No Review was provided.

Yelp

2/5/2015

I had a very great experience with the purchase of my new Honda Oydessy van, Leonard Woolridge, Capitol City Honda, Internet Manager was very easy and pleasant to work with. He did not pressure me at all, i really appreciated that. I took a while to decided what I wanted and checked out other dealers. I feel I got a great trade in value for my car and a great deal on my new van. I really did have a fun time buying my van. Show Full Review

Cars.com

2/3/2015

I had a flat tire that i was able to re-inflate with my handy dandy 12 volt air pump. I needed the flat to be fixed fast, as I had an important appointment in a town about 30 miles away in 2 hours. I went directly to my Honda Service Center for help. They were GREAT. They immediately worked me into the service rotation even though I did not have an appointment, and fixed my flat (nail in the tire) for free in 35 minutes total, living up to their promise of free tire repair, since I had purchased my CRV at their dealership. My 2014 CRV is the 3rd Honda that I have purchsed from this dealership. I keep coming back to them because they always have treated me well, honest deals on cars, and service, and kind and respectful treatment towards my whole family. Show Full Review

Yelp

1/29/2015

I had been seaching for a used honda accord online, found one at Capital City Honda that I fell in love with! Went there to see it and test drive. Adam got me behind the wheel in no time! This car was initially out if my price range, but I was not leaving with out it. Adam Wehrer and his team at the used lot worked with me and got a price that was a little better for me. As we go over to the main office for financing and paper work we find that there is a couple people in line before me. Long story short we ended up waiting a while before we were seen. My mom, Adam and I basically just hung out and chatted for a while. He kept us entertained while things were taking some time. A very laid back, easy to talk to guy. I never once felt pressured or like I was making a bad desicion. I was scared to go to a car lot because of that. Go see ADAM WEHRER and tell him a refered you, he's great!We finally get to financing with a gentle man who goes by JB, I think. .. He is hilarious! As well a laid back guy to work with. He was very thorough in explaining paper work. Because It was a couple hours before we were helped they were very accommodating and made it worth while!!Over all I would 100% recommend Capital City Honda to anyone! I had a very positive experience and love my new car. Thanks everyone!! Show Full Review

Cars.com

1/29/2015

Outstanding service and support- Really appreciate the shuttle and the numerous folks who helped make my service experience- Exceptional!

Cars.com

1/26/2015

Recently I purchased a Honda fit from capitol Honda. The process was quick and professional. The financial person (Jonathan) was especially helpful by getting me a lower apr than my own credit union offered, much appreciated! Show Full Review

Facebook

1/14/2015

I just had my car serviced at Capitol City Honda and they beat out another Honda dealer's quote by about $300! I have purchased 2 cars at Capitol City Honda and I always have my cars serviced there. I have to say that the service department is by far the BEST I have encountered. Darren Berschauer is my service advisor, and he has gone above and beyond for me, making sure he accommodates my schedule, and most importantly he diligently works hard at keeping within my budget. I appreciate the respect Darren shows for my concerns, and his patience answering all my questions. I am a customer for life. Thanks Capitol City Honda! Show Full Review

Yelp

1/12/2015

The experience has been great at Capitol City Honda. I purchased a Honda Accord and had an excellent dealing with the salespeople, the finance department, and was introduced to the service department.I have had nothing but good things to say to my friends about the experience of buying from Captitol City Honda.I recommend them for future auto purchases, not only for me but others looking to buy. Thanks,Rose Show Full Review

Yelp

1/10/2015

Have always had great customer service at Capitol Honda. My last visit was not an exception .

Facebook

1/8/2015

We were visiting my daughter in Olympia at Christmas. She has been driving our old Ridgeline which required some major repair work to fix a tricky warning light issue. She had taken the truck to Jiffy Lube for an oil change and all the warning lights were back on. We only had a few days to get the problem fixed while visiting. Sean in the service department went out of his way to fit us into a busy service schedule. They spent several hours diagnosing the problem and found a wire to the control module had been loosened by the pros at Jiffy Lube. Sean did not even charge us for the diagnosis fee. We got our Christmas present a little early, thanks to Capitol City Honda. Thanks for taking care of strangers from out of state, we appreciate it!! Show Full Review

Cars.com

1/8/2015

As you know I had my 2002 Honda Odyssey Van towed into your service center at Capital City Honda. I touched base with your staff early the next day to explain the situation. Your staff took over, and even though they could not pinpoint the causes of the issues with the van they checked out everything to determine the van was safe to drive. All of your service representatives were professional and great at follow up. For example Darrin, was the rep that helped me on the first day, even though he had a personal emergency the following morning, he did call me and leave me a voice mail with the status of the van and what had been done, so it was easy for me to follow up with you the following day. I appreciate your consideration for combining warranty work (air bag replacement) with this visit as it is 45 mile (one way trip) to your facility. And the personal care took ensure the van was operating safely. One other item to note, was your service center was totally booked with service appointments before I had my van towed to your facility, your staff in their busy schedule (it was the day before a holiday) was able to complete the evaluation of the van, an oil change and the warranty work into this single service visit. I appreciated all of the efforts put forth by you and your staff, to provide fast, quality service. I purchased my van from Capital City Honda, and Capital City Honda has done all of the service on my van, perhaps the 225K miles on the van is testimony to the services your team has provided in the past. Thank you for taking your service business seriously and professionally. Show Full Review

Yelp

1/1/2015

Hi I have bought 2 vehicles through Capitol City Honda. A Honda Accord and Honda Pilot and my salesman Nate has been great and a pleasure to work with. I highly recommend the sales team as they were and continue to be a pleasure to deal with.The service department has been great at all times. Darren and Troy have taken excellent care of both my needs and the vehicles needs. All questions and concerns were and continue to be addressed and resolved.The GM Chris has been great to deal with and he is very personable and attends to customers issues and concerns. I believe him and his staff run a very good business.I would highly recommend purchasing your next vehicle through them and you can tell them Brian Parks sent you. Show Full Review

Cars.com

12/19/2014

I received excellent care from Todd in the service department. Would not hesitate to schedule our next repair or buy a Honda from Capitol City Honda.

Google+

12/14/2014

I have a 2011 CRV and have nearly 30,000 miles on it. I used the on-line site to schedule an oil change and printed coupons for discounts. When Donny met me in the service entry, he noted several fluids were due for changing at 30,000. We thought it was a good use of time to do those along with air filters which had not been changed for 3 years. As the inspection went on, the tires were noted to be quite worn so we also changed four tires, balanced and aligned them. The car drives so much more smoothly and quietly. As Donny said, "I won't have to worry about you on the roads now because of smooth tires." Will I bring my car back. You bettcha. Show Full Review

Facebook

12/12/2014

It was great to have help getting my daughter in a newer, safer vehicle and being able to arrange things long distance..although we were already fans, the service, the TLC and the owners and general managers made her feel like family !! ha ha Thanks so much... Show Full Review

Yelp

12/6/2014

I always find the service at Capitol City Honda excellent. The service people are very pleasant and keep you informed. The waiting area is very comfortable. Show Full Review

Yelp

12/5/2014

Nate Messer not only was fair and patient during our visit, he did his best to get us a great deal on our vehicle. I would recommend Nate and Capitol City Honda to anyone looking for a nice deal on a nice car, truck or SUV. Very pleased Nate! Show Full Review

Yelp

11/19/2014

Everything about this experience was great. I arranged my appointment for oil change and wipers online. Todd was helpful, informed me of a service I needed re transmission fluid without any "hard sell". I was in and out of the shop within an hour, and they washed my car to boot. I never used to take cars to dealerships for repairs because they tended to be a rip off, but Capitol City Honda has been totally reasonable and trustworthy since I moved to Oly in 2008. Show Full Review

Cars.com

11/17/2014

Even on a busy Saturday, Capitol City worked us in, found a nail in our brand new tire (ugh!) but got it fixed in a timely manner!!! This place takes care of us!!! Show Full Review

Cars.com

11/14/2014

With nearly 100,000 great miles on my Honda Pilot it was time for the engine timing belt to be changed. Capitol City Honda was able to schedule this lengthy service along with an oil change and fixing two recalls. This marathon of service was completed in eight hours. When I went to pick up my vehicle it was washed, freshly vacuumed and dusted inside. Even the inside of the windows had been washed. I call this excellent service. Show Full Review

Cars.com

10/29/2014

WE HAD OUR OIL CHANGED. FUEL RECALL FIXED, ROLLERS ON BOTH DOORS REPLACED, AND OUR MAP POCKET TUCKED IN AGAIN. SERVICE WAS GREAT AS ALLWAYS. WE HAVE BEEN HAVING OUR HONDA'S WORKED ON FOR 25 YEARS AND WE HAVE ALLWAYS BEEN VERY SATISFIED WITH OUR SERVICE . VERY FRIENDLY AND HELPFUL THANKS FOR WASHING AND VACCUMING! Show Full Review

Cars.com

10/19/2014

My tire pressure light kept coming on in my new CRV. Todd F. researched the solution and the warranty work was done quickly and correctly. My 20,000 mile oil change and rear differential work was also done quickly, in less time than they quoted. Show Full Review

Cars.com

10/17/2014

My wife and I recently purchased a new Pilot through Capitol City Honda. Our sales rep. Chris was very knowledgeable and helpful, he answered all of our questions without ever causing us to feel pressured. We both test drove the vehicle and were very satisfied with the experience, both of the vehicle and the customer relations. We thoroughly enjoyed our experience at Capitol City Honda. We were treated with dignity, respect and fairness. I would highly recommend Capitol City Honda to anyone who is looking for a new vehicle. Thank you so much for your helpful, friendly service. -Brian Show Full Review

Google+

9/17/2014

We purchased a Honda Civic from Capital City Honda in Olympia this weekend. Dustin Brachtenbach helped us through the process. The overall experience was first class. We are thrilled with our new car, the features, and especially the pricing. I would highly recommend Dustin and Capital City Honda. Show Full Review

Yelp

9/14/2014

We had the best experience at Capital City Honda. Dustin Brachtenbach who handles internet sales helped through the process. The pricing for our new Honda Civic was fair and we appreciated Dustin's directness and honesty. We will definitely be recommending Capital City Honda to family and friends. Show Full Review

Facebook

9/13/2014

All the staff were friendly and courteous. Offered us lots of options when purchasing our 2015 Fit. No pressure or gimmicks, just a fast and honest transaction that was complete satisfaction. We highly recommend this dealer for your used or new car purchase. Special thanks to Steve Pierson and Adam Wehrer for the VIP treatment! Show Full Review

Cars.com

8/31/2014

On my way to work, the low tire pressure indicator came on. I stopped by Capital City Honda on my way home. They were wonderful and fixed by tire even though I did not have an appointment. It saved me a lot of stress and time. Not only did they complete the work as promised, they washed and vacuumed my car. It doesn't get any better than that. Thank you Capital City Honda. Show Full Review

Cars.com

8/23/2014

Great place! I would like to thank everyone at Capitol City Honda. I purchased a new car from South Tacoma. Now I'm near Olympia and they took great care of me with the oil change coupons :) I will recommend them every time. Show Full Review

Cars.com

8/20/2014

Capitol City Honda made buying my car a nice experience. I'd been to other dealers and it seems like you should pack a lunch because you're there all day. They were quick and professional. When the car needed service, they were there. I would recommend them highly. Show Full Review

Facebook

8/12/2014

great salesman and great overall experience. So far car is great. Really love the CRV.

Yelp

7/21/2014

Love Honda here bought our Honda Pilot here for my wife and it was a great experience. Also the service center is the best I have ever been to with customer service. I will always buy my Hondas from this dealership. Show Full Review

Cars.com

7/19/2014

I have purchased two cars from Capitol City Honda. I have most all of my car maintenance done through their service department. My 2007 Honda CR-V with over 137,000 miles had an air conditioning issue that would have required over $1,100 in repairs. There was a service bulletin 12-072 that extended the warranty to seven years or 100,000 miles for the air conditioning because of an defective air conditioning part. Honda service covered the repair. This is not something they had to do but they are committed to provided excellent service and not just talk about it. I will be buying my next car from Capitol City Honda. Show Full Review

Google+

7/8/2014

Just recently purchased a new Honda Accord. I had the privledge of working with Willie Aguirre sales associate. I arrived there at 8:30 am where I was greeted by Mr. Aguirre. we sat down and discussed my needs and what I wanted to accomplish. With the help of Mr. Aguirre and the capitol Honda team I was able to far exceed my expectations. It's refreshing to walk into a dealership and not feel preasured. I was at ease from minute one and through the complete transaction. I recommend Capital city Honda to all that is looking for a great experience in purchasing a new or used vehicle. Thank you Wille for your time and knowledge. Thank you Capitol City Honda for the great experience. Show Full Review

Cars.com

7/2/2014

I made my appointment & they were ready for me.They gave me my Auto Club discount & helped me get around Town. They were all smiles. I was able to continue my shopping, once I picked up my Car and went on my way. Nice clean place and ever so helpful Staff.The 12,000 mile warranty is good to have too.You won't find a more helpful,willing,happy staff,in any other Dealership.Capitol Honda is the Best in the West. Thank YOU so much for All that You do for me.Doug Show Full Review

Facebook

7/1/2014

No Review was provided.

Facebook

6/20/2014

Thank you Capitol City Honda we love our truck! We found a vehicle and applied online at about 8pm Tuesday night. Capitol City Honda called us Wednesday morning and told my husband what he need to bring in to get financing. My husband got off work and Wednesday night we had the truck with a new car insurance company that CCH got us! Thank you Capitol City Honda and Dustin....we love our new truck. We will be back! Show Full Review

Facebook

6/18/2014

No Review was provided.

Facebook

6/10/2014

No Review was provided.

Facebook

5/19/2014

Treated us like family! Loved our experience and love our Insight! Thanks Chris & Steve!

Facebook

5/14/2014

No Review was provided.

Facebook

5/11/2014

No Review was provided.

Facebook

5/11/2014

No Review was provided.

Cars.com

4/25/2014

I just started the process to see what car prices are like--could not believe how quickly Capital Honda responded! We decided it was not the time for as we are fixed income each month. But you can bet when we do get ready-Capital Honda will be who we will go to. Way to go the team at Capital Honda. Show Full Review

Facebook

4/24/2014

No Review was provided.

Cars.com

2/28/2014

Answered an an ad on cars.com for Ford Ranger. Sales person responded right away. Got me car fax info, pictures of vehicle, and set up a time to look at it even though it hadn't even finished being detailed etc. Looked at the truck, sales people were great, friendly, not pushy. Test drove it, asked some questions, had some concerns and discussed them. In the end, they took care of the issues, meet us on price where we had to be and it was a wonderful transaction. Each of the sales guys were great, they helped each other help us! the finances had been pre-approved, so they filled out paperwork, and out the door we went! Zach and Chris... Thank you! (Side note... I owned a Honda Odyssey I had serviced there for all the oil changes and they treated me well on those too. I would buy from them again! Show Full Review

Google+

1/8/2014

Even though my van is now 10 years old Capital City Honda takes great care of it. They called me even before the recall letter had come and let me know that they wanted to replace something in the wiring system that could possibly cause the air bag to deploy unexpectedly. They got my car in quickly and did the work, even vacuumed and washed it. Side note: The gal that drives the shuttle is awesome. She is pleasant and truly seems to want to take people where they need to go. Nice change from the old grump that used to drive it a few years ago. Show Full Review

Facebook

12/30/2013

No Review was provided.

Facebook

12/27/2013

No Review was provided.

Yelp

12/27/2013

This update is to reflect the service I received on a second visit to the service department with a different vehicle.Still 5 stars. I scheduled my service for a Saturday since I can't make it in during the week due to work. I knew it was going to be a big job and this wasn't an issue because they have a really nice shuttle service. I dropped my vehicle off in the morning and got the shuttle home. Got picked up in the afternoon and was back in business after having my vehicle serviced. Great customer service. Scheduling/drop-off was a breeze. I was given an update regarding any changes to the original plan and was back to smooth sailing in the afternoon. If you need your Honda serviced, come here. I have yet to be displeased with the service here. Show Full Review

Facebook

12/9/2013

Best parts department! Scott is extremely helpful and knowledgeable.

Facebook

11/28/2013

No Review was provided.

Facebook

11/27/2013

No Review was provided.

Facebook

11/23/2013

No Review was provided.

Facebook

11/23/2013

No Review was provided.

Facebook

11/16/2013

No Review was provided.

Facebook

11/5/2013

No Review was provided.

Facebook

11/5/2013

No Review was provided.

Facebook

11/3/2013

Great place!

Facebook

10/10/2013

No Review was provided.

Facebook

9/15/2013

No Review was provided.

Facebook

9/14/2013

No Review was provided.

Facebook

8/21/2013

No Review was provided.

CarGurus

8/16/2013

Extremely helpful, answered all my questions, easy to deal with and no harassing or pushing you into doing something you didn't want to do!

Facebook

7/25/2013

No Review was provided.

Facebook

7/23/2013

No Review was provided.

Facebook

7/23/2013

No Review was provided.

Facebook

7/17/2013

No Review was provided.

Facebook

7/16/2013

No Review was provided.

Google+

10/9/2012

customer service department is very good,and service department is very professional. every person is nice and high professional. thank you Darren and Jeff !! Show Full Review

Google+

10/8/2012

My wife and I bought a new CR-V from this dealer.I must say,it was the most rewarding experiance we have ever had.We live about 70 miles from the dealership,so most of what we did was over the phone.Our salesman was Zach and the sales manager was Todd.I talked to Zach,told him what we wanted,and wanted to know what we could buy it for.Told him about our trade and asked what we would get for it.He had Todd call me,we talked,and he told me what he would give us for our trade,what we could but the new car for,and what the rate would be.Everything he had told me,was right on!Nothing hidden when we got to the dealership,everything was as we were told!!This is a class act as far as a dealership goes,period!!!We have already told others about our deal and we would DEFINETLY but from this dealership again.Folks,you can't go wrong if you decide you need another car to see these folks first.Ask for Zach as your salesman,and Todd to put the deal together!!! Show Full Review

Google+

10/8/2012

This review is for Mike Emadi, at Capitol Honda. Yesterday, my mother and I walked into Honda to look at their Civics, and we had the pleasure to work with Mike. We were both skeptical because we feared that since we weren't too knowledgeable about cars, we were going to be taken advantage of. That definitely wasn't the case with Mike. He definitely made us feel comfortable, and I never felt inclined or "forced" to buy any car. After test driving a Honda Civic, I was disappointed that they didn't have the color I wanted (Dark Gun-Metal Grey). Mike some how pulled some strings, and managed to find the color I wanted! After giving me such a great discount and lease agreement, I ended up driving out out of the lot with my first new car which is a Honda Civic 2012 which I am IN LOVE WITH :). The gentleman who handled my finances (can't remember his name) was very kind to me as well. After going to other dealerships and dealing with other salesman, Mike and Honda Capitol exceeded my expectations! If you want superior customer service (without the pushy salesman), ask for MIKE EMADI at Capitol Honda. You wont be disappointed! Show Full Review

Google+

10/8/2012

customer service department is very good,and service department is very professional. every person is nice and high professional. thank you Darren and Jeff !! Show Full Review

Google+

10/8/2012

This review is for Mike Emadi, at Capitol Honda. Yesterday, my mother and I walked into Honda to look at their Civics, and we had the pleasure to work with Mike. We were both skeptical because we feared that since we weren't too knowledgeable about cars, we were going to be taken advantage of. That definitely wasn't the case with Mike. He definitely made us feel comfortable, and I never felt inclined or "forced" to buy any car. After test driving a Honda Civic, I was disappointed that they didn't have the color I wanted (Dark Gun-Metal Grey). Mike some how pulled some strings, and managed to find the color I wanted! After giving me such a great discount and lease agreement, I ended up driving out out of the lot with my first new car which is a Honda Civic 2012 which I am IN LOVE WITH :). The gentleman who handled my finances (can't remember his name) was very kind to me as well. After going to other dealerships and dealing with other salesman, Mike and Honda Capitol exceeded my expectations! If you want superior customer service (without the pushy salesman), ask for MIKE EMADI at Capitol Honda. You wont be disappointed! Show Full Review

Google+

10/9/2011

No Review was provided.

Google+

10/8/2011

No Review was provided.

Cars.com

7/14/2011

from the first phone call from the dealer to the signing of the final paper work i was treated fairly

DexKnows.com

7/2/2011

I needed the code to reset my radio on my 1993 Acura Vigor and Lee in Parts & Service came out to my car and found the code under the hood for me. No charge and radio on!Thanks Lee! Show Full Review

DexKnows.com

7/2/2011

I needed the code to reset my radio on my 1993 Acura Vigor and Lee in Parts & Service came out to my car and found the code under the hood for me. No charge and radio on!Thanks Lee! Show Full Review

DexKnows.com

7/2/2011

I needed the code to reset my radio on my 1993 Acura Vigor and Lee in Parts & Service came out to my car and found the code under the hood for me. No charge and radio on! Thanks Lee! Show Full Review

Superpages.com

5/18/2011

bought my vehicle from Willy :) You are the MAN!! I love the vehicle and the few things that needed to be fixed where fixed with no questions asked...Great place to purchase your vehicle Show Full Review

CarGurus

3/12/2011

good

DexKnows.com

2/7/2011

I needed the code to reset my radio on my 1993 Acura Vigor and Lee in Parts & Service came out to my car and found the code under the hood for me. No charge and radio on!Thanks Lee! Show Full Review

Superpages.com

5/23/2010

We bought a used car from a guy named Lenny, he was the best there. We own 3 other hondas and have them taken there for all of the service needs. The service people we use is with a girl named Lea, she has fixed all issues with the car and has messed up once but she ended up fixing the car for free. If you want a good dealership, you can not beat these guys. Show Full Review

Superpages.com

5/23/2010

We bought a used car from a guy named Lenny, he was the best there. We own 3 other hondas and have them taken there for all of the service needs. The service people we use is with a girl named Lea, she has fixed all issues with the car and has messe... Show Full Review

Superpages.com

5/23/2010

We bought a used car from a guy named Lenny, he was the best there. We own 3 other hondas and have them taken there for all of the service needs. The service people we use is with a girl named Lea, she has fixed all issues with the car and... Show Full Review

Edmunds.com - Sales

11/26/2007

I've bought several Honda vehicles from this dealership and will do it again. It feels great to go somewhere where I'm not molested by salespeople who won't leave me alone- like other dealerships. I have always gotten a very good deal and been treated with utmost respect. Show Full Review

Facebook

2/17/2017

Thank you Capitol City Honda for taking such good care of me and my car. This is the second vehicle I have bought from you. I love it just as much as the day I bought it three years ago. Repairs and service is expensive where ever you go. I hope this service station remembers by taking excellent honest care of our vehicles we purchase from them will ensure a life long customer. Show Full Review

Cars.com

1/18/2017

Troy Haggen called me to tell me my air bags were in and for me to make appt with the Service dept..I was in the area,the next day,so I stopped in to see if they could do it .They said that was possible,as I was free all day & there was no time limit. I enjoy the waiting area,as I can talk to all my friends,while waiting.The SHUTTLE service is ever ready to take me to any Place I need to go and is very prompt in picking customers up.She deserves A+ for her efforts and knowledge of the area. You won't find a better TEAM than CAPITOL CITY HONDA..WHAT THEY SELL,THEY SERVICE AND I HAVE HAD MY CAR 10 yrs now,with NO PROBLEMS. SERVICE IS TOPS, VETERAN DOUG Show Full Review

Yelp

11/29/2016

Dex was a pleasure to work with, as usual. My repairs were done in a timely fashion and up to my standards. My quote was spot on as far as time goes and I was able to get an appointment at a time that was convenient for me. I have utilized this dealerships service center several times over the last four years ranging from purchasing my vehicle, oil changes, transmission flush, diagnostics and even an engine replacement. Show Full Review

Google+

11/23/2016

Shout out to Jeff. He made my buying experience very easy and enjoyable. I had previously had some trouble getting the sales folks to respond via email and had thought about going up to Tacoma but once I connected with Jeff, all was well. And, I found out you get free car washes for life! Nice! Show Full Review

Google+

10/7/2016

Friendly

Google+

9/3/2016

No Review was provided.

Google+

7/29/2016

No Review was provided.

Google+

6/29/2016

No Review was provided.

Google+

6/29/2016

Service personnel were professional and efficient worked with both my husband in coordinating repair of his vehicle and my oil change.

Cars.com

6/27/2016

Easy in and easy out service operations. The staff was very friendly and helpful. Thank You Capital City Honda!

Yelp

6/13/2016

I purchased a 2007 Hyundai Accent from Capitol City Honda in May of 2014. Over the past two years, I've taken the car on all sorts of road trips, including a move to Salt Lake City, and I always felt safe and comfortable (well, mostly comfortable, but I think a 13 hour drive would start to feel uncomfortable in any vehicle). Other than a replacement of the original battery, I haven't had any issues with the car. My interactions with the salespeople were pretty smooth, and the free car washes were a nice bonus! Show Full Review

Google+

6/4/2016

Nice customer service. A bit pricey when compared to other non Honda service stations.

Google+

5/23/2016

I went in for a simple oil change. They said my brake fluid was due for replacement. Something went wrong and there was a long delay, so they gave me a free rental car so I could get to work on time. Always responsible service and great follow-up. Show Full Review

Cars.com

5/19/2016

AC not working and I paid for the $99 diagnosis but it appears I need a more complex repair ($1100). Am postponing it for now.... I like working with my tech Darren B.... and am thinking about purchasing a new CRV...but would like to use Darren as my agent....I am a stickler about getting the best price and have purchased from Capitol City H but only after I have done a great deal of comparison research and gotten their price in line with the competition... Show Full Review

Cars.com

5/19/2016

I routinely get our vehicle serviced here and always get good service.

Yelp

4/13/2016

This is for the service department as I have no recent experience with the sales and parts side of the biz - My 2000 Honda-rati Civic had a battery die. At first, I thought it was something more "electrical" and brought it here. But a simple batt. Cindy, my service contact, had my car in and out promptly. Pretty good, considering this was unscheduled. Today's service included an oil change and a tail light bulb replacement. A 5% Yelp "check-in" discount was honored.We had some serious - almost come to fisticuffs/call the Cops - problems with sales 10 years ago. But service was always fair (can't say that for sales back then) and I am glad they still are today. I'll still take my 2 Hondas to another dealer for service based on the past sales issue. But it is good to know their service is a very good back up. Show Full Review

Yelp

1/10/2016

Check-in was fast and painless; no problem when I added another small service. The waiting area is okay (table space for working is a little cramped, what with the traffic flow. Service was fast. There was recommended service that was overdue, although my prior service may have been after this recommended service should have been performed. No problem getting discounts applied and even deciding which discounts were best and adding discounts together. I've been taking this car to Capitol Honda for years and think they're really good. Show Full Review

Cars.com

1/6/2016

Oil change took over an hour but otherwise service was good.

Cars.com

12/21/2015

Staff was friendly & conscientious of my time and changed three fluids and had the car washed & vacuumed within the hour so I could go pick up my family with time to spare. They recommended only a tire rotation after basic inspection and noted that they were Les Schwab tires & said I should take them back their for the service since they offer free rotation. No pushing other unneeded services or attempts to sell unnecessary products. They've been very consistent over the last two years I've been going there. Show Full Review

Cars.com

12/13/2015

It would be 5 stars, but the wash and vacuum job was somewhat less than great. Other than that the experience was great. The assistant helping me went above and beyond. Show Full Review

Google+

12/5/2015

No Review was provided.

Google+

11/17/2015

Took Element in for airbag recall. Easy and prompt to schedule; people are polite and friendly. Never did see car being worked on, but I trust they did it and I hope I never have to test it. Appreciate the vac and wash job. Only thing less than perfect was that it took 90 minutes instead of the recall notice's claim of 45 minutes. But that's just a manufacturer making it hard on the dealer. Our Element still looks and runs great at 66K, but that's to be expected from a Honda. It's perfect for hauling our two giant dogs, who consider the back half to be theirs. Show Full Review

Cars.com

4/2/2015

I was overall happy with the service from my visit. customer service was good, the sales rep. was nice and friendly. The whole process did not take long, from looking at vehicles to purchasing and leaving with a new car! Thank you! Show Full Review

Yelp

1/30/2015

I've had nothing but good experiences with the service department with my Honda Accord and Fit. I trust them to keep my Hondas up & running. I've read some of the more critical reviews and in trying to reconcile my experience with their disappointment. I think the difference is that my cars are late models. Older models of any car start requiring more replacement & repairs. Maintenance starts getting spendy so of course it's more $. I think we all know that "recommended" does not mean "required". Car owners need to assess their own risk of breaking down and the cost of preventive maintenance. I for one always follow the recommended repair because I do not want to be stuck on I-5 with my family. But I do have to pay for that security.Classic case of "you get what you pay for." Show Full Review

CarGurus

10/13/2014

Great on phone

Facebook

6/25/2014

No Review was provided.

Google+

1/8/2014

The work was done very well, the car was all cleaned up (which it needed) and finding the weak battery probably saved us a future problem this winter. What I appreciated was that the tires were NOT rotated because they didn't need it. That speaks volumes about your integrity of service. The service was scheduled for 1.5 hours but took 2.0 hours. Since I was away, it didn't matter as I just returned as it was finished. However, if I had been there that whole time, I might have felt differently; although I usually use that time productively. I also recognized that you were jammed with people rushing to get service before taking a trip over the holidays. Merry Christmas and Happy New Year to everyone at Capitol City Honda!! Show Full Review

Facebook

1/2/2014

No Review was provided.

Facebook

11/14/2013

No Review was provided.

Cars.com

10/20/2013

The sales team was very friendly and did not pressure me at all. They answered my questions and provided me with the information to make an informed decision. Financing was a pleasant experience, the finance manager went out of his way to make it easy. I would recommend this dealership to anyone. Show Full Review

Facebook

10/12/2013

No Review was provided.

Cars.com

7/17/2013

I had the worst experience here . Never been so mis treated and looked at so in accurately. It started fine with identifying I was interested in buying a car and allowing me to test drive . When it came to financing is where the problems arose ending in the judgement from them refusing to even try . When they ran my credit which I know is not perfect due to being burned by another dealer running my credit multiple times they then refused to give me an amount needed down but instead just kept stating an "obscene amount of money needed down to even make a car sell." They never gave me the opportunity to even negotiate terms because as far as they told me they only looked at my score not run the numbers which I am sure was a false statement as well . When they came back they just stated we can't make it work with no denials or anything . Their screw up by not having the right price sticker on the car became my problem because for those of you who don't know this car dealership adds an extra 3000 or higher to any car on their lot depending on the demand. I came in with enough cash to buy the car outright but made the choice to finance. But them not giving the opportunity and making a judgement call on their own behalf is their lost in sales . I know they could have made it work if they didn't look at me like they did . They are obviously very dishonest cause I know I would have had no issues with purchasing this vehicle . I would not recommend this dealership to anyone . Show Full Review

Yelp

10/13/2012

Bought a second car there earlier this month, traded in again. Got a better deal than last time- but I had my husband with me and a few more tricks up my sleeve. :)We checked out a few dealerships before coming here again, and this still was the best one we found.The finance/signer guy is a different one than last year, and seems more knowledgeable. Up a star for that problem being solved. Show Full Review

Yelp

10/13/2012

Bought a second car there earlier this month, traded in again. Got a better deal than last time- but I had my husband with me and a few more tricks up my sleeve. :)We checked out a few dealerships before coming here again, and this still was the best one we found.The finance/signer guy is a different one than last year, and seems more knowledgeable. Up a star for that problem being solved. Show Full Review

Google+

12/1/2011

As with any car dealership, do your research before going in. They tried to offer me 2.5k less than what my car's minimum for trade in should have been, and wanted 2k more for theirs! Don't take no nonsense, and stick to your guns- these guys want to sell the car as much as you want to buy it, if not more. I walked out happy, with the key to my perfect "new to me" car in hand. Show Full Review

Google+

12/1/2010

Do your research, call around - one rep told me he would not quote me a price over the phone but that they would match whatever I had in writing from another dealer,. I couldn't turn that down. They stuck to the offer when I called to confirm, also saved $100 in tax outside of my county. Quick and easy (they used a couple sales tricks) but not insanely high pressure. Show Full Review

Google+

10/8/2010

Do your research, call around - one rep told me he would not quote me a price over the phone but that they would match whatever I had in writing from another dealer,. I couldn't turn that down. They stuck to the offer when I called to confirm, also saved $100 in tax outside of my county. Quick and easy (they used a couple sales tricks) but not insanely high pressure. Show Full Review

Google+

12/1/2009

I have purchased two cars from Capitol City, both times the process went great and I felt they worked for the deal. Courteous and straight-forward. I told them what I wanted and what would make the deal work and they made it happen. Helps if you know what you want and have realistic expectations of what you have to offer as well. Show Full Review

Google+

12/1/2009

We purchased our car from a Honda dealership up North and bring our Honda to be serviced at Cap City Honda. They have been excellent to work with.

Google+

10/8/2009

I have purchased two cars from Capitol City, both times the process went great and I felt they worked for the deal. Courteous and straight-forward. I told them what I wanted and what would make the deal work and they made it happen. Helps if you know what you want and have realistic expectations of what you have to offer as well. Show Full Review

Google+

10/8/2009

We purchased our car from a Honda dealership up North and bring our Honda to be serviced at Cap City Honda. They have been excellent to work with.

Yelp

2/10/2009

Service Department: rocks. Although they did not have same-day appointments, they totally had their act together. Coffee, newspapers, wireless, and done with a quickness. Show Full Review

CitySearch

12/28/2008

Great to deal with I purchased a brand new Honda from Capitol City Honda, and they were the best price in western Washington. I didn't have any hassles, and ordered the exact car I wanted. It came in early, and they were easy to deal with. Very friendly Show Full Review

InsiderPages

12/28/2008

I purchased a brand new Honda from Capitol City Honda, and they were the best price in western Washington. I didn't have any hassles, and ordered the exact car I wanted. It came in early, and they were easy to deal with. Very friendly service. I would recommend them. Show Full Review

InsiderPages

12/28/2008

I purchased a brand new Honda from Capitol City Honda, and they were the best price in western Washington. I didn't have any hassles, and ordered the exact car I wanted. It came in early, and they were easy to deal with. Very friendly service. I would recommend them. Show Full Review